Refund Policy

1. Introduction

At Tripzelo, we aim to provide a seamless and stress-free travel experience. This Refund Policy explains the conditions under which refunds may be issued for flight bookings, date changes, cancellations, or other travel services arranged through our platform or customer support team.

2. Refund Eligibility

Refunds depend on airline policies, fare rules, and the type of ticket purchased. You may be eligible for a refund if:

• The airline fare allows refunds (refundable or partially refundable tickets).
• Your flight is cancelled or significantly changed by the airline.
• You purchased Tripzelo’s “Flex Assist” add-on (if available at the time of booking).
• A duplicate booking was made accidentally and reported immediately.

3. Non-Refundable Situations

Certain bookings are fully non-refundable, including:

• Non-refundable airline tickets as per airline rules.
• No-show situations where the traveler failed to board or inform the airline.
• Service fees charged by Tripzelo for support, booking assistance, or fare search.
• Last-minute cancellations within the penalty window set by the airline.

4. Tripzelo Service Fees

Tripzelo charges small processing and support fees for booking, itinerary changes, cancellations, or flight assistance handled through our customer support team.

These service fees are non-refundable under all circumstances.

5. Airline Refund Processing Time

Once a refund request is approved by the airline, the usual processing time is:

• 7–10 business days for domestic carriers
• 14–30 business days for international airlines

Refund times may vary based on the airline, payment method, or bank processing speeds. Tripzelo has no control over airline timelines but will monitor your request until completion.

6. Partial Refunds

You may receive a partial refund if:

• Your airline deducts a cancellation penalty.
• Only one segment of a multi-city itinerary is refunded.
• You purchased an add-on or baggage service that remains refundable.

7. Processing Your Refund Request

To initiate a refund request, contact Tripzelo customer support with:

• Your full name
• Booking reference number
• Ticket number (if available)
• Reason for cancellation or refund

8. Chargebacks & Disputes

If you initiate a bank chargeback without contacting Tripzelo first, it may delay your refund or lead to additional verification steps. We strongly recommend contacting our support team first so we can help resolve the issue faster.

9. Contact Us for Refunds

For any refund-related questions or to submit a request, please contact our support team below: